Responsible Gambling
We are committed to supporting safer gambling and helping players stay in control. Our player-safety tools are designed to help you set boundaries, take a break or exclude yourself from play. Gambling should remain within limits that feel manageable for you. If it stops feeling that way, support is available.
Our approach to player protection
We encourage controlled play and provide account controls to help you manage your activity. You can set limits, take a temporary break or choose self-exclusion. These tools are available in the Responsible Gambling section of your account. Please contact our support team if you need help finding or using them.
Activity-control tools
Use the controls available in your account to set boundaries before you play. Review them regularly and choose limits that fit your circumstances. An account break can give you time away from play without making a longer-term decision. Available time-out periods are 24 hours, 7 days, 30 days and 90 days.
Deposit limits
You can set daily, weekly and monthly deposit limits, with a minimum limit of £1. A limit can help you plan how much you are comfortable spending. If you are unsure what limit to choose, consider your essential costs first and only use money you can afford to lose.
Loss limits
A separate loss-limit setting is not specified among the controls listed here. You can use deposit limits to help manage the amount you add to your account. Check the Responsible Gambling section for available account controls, or ask our support team for information.
Time limits and self-exclusion
Take a time-out if you want a short break from your account. Self-exclusion is also available for 6 months, 1 year, 5 years or permanently. To ask about ending a self-exclusion, contact support in writing. A discussion with a Responsible Gambling officer is required, and a request may not be approved.
Recognising when play may be becoming a concern
Consider taking a break if you find it difficult to stick to your limits, spend more time or money than planned, or feel that play is affecting your work, relationships or finances. These signs are not a diagnosis. They can be a reason to pause and seek support.
Tips for keeping control
- Set a budget and time limit before you start.
- Take regular breaks and avoid playing when distressed or under the influence of alcohol.
- Do not try to recover losses by continuing to play.
- Use an account break or limit if your plans are becoming difficult to follow.
Professional help and support
If you are concerned about your gambling, consider speaking to a trained support service or healthcare professional. UK support organisations include GamCare, GambleAware and NHS addiction services. GAMSTOP offers a multi-operator self-exclusion scheme. You do not need to wait until a problem feels severe before asking for help.