Privacy and Data Policy

This Privacy Policy explains how we collect, use and protect personal information when you use our website and services. We value your privacy and aim to be clear about the types of data we hold, why we hold it and how you can manage your information. This page applies to users in the United Kingdom and to accounts registered with us.

Types of data we collect

We collect information you give us directly, information generated through your use of our services, and technical data from your device. This combination helps us operate accounts securely, process transactions and provide customer support.

Personal data

Personal data includes details you provide at registration and during account verification, such as full name, date of birth, address, email, telephone number and identity documents where required for verification. We use this data to confirm identity, prevent fraud and meet our account-opening obligations.

Technical data

Technical data covers IP address, device identifiers, browser and operating system, connection information and usage logs. We use this data for security, to optimise site performance and to detect suspicious behaviour.

Transactional data

Transactional data relates to deposits, withdrawals, bets, game history and payment method details. We record transaction amounts, timestamps and transaction identifiers to process payments, resolve disputes and maintain accurate account records.

How we use your information

We use data to operate and improve our services, verify accounts, process payments, respond to enquiries and investigate suspected fraud or abuse. Aggregated or anonymised data may be used for analytics and service development. We do not use personal data for purposes you have not agreed to, except where required by law.

Data protection practices

We protect personal information using technical and organisational measures appropriate to the risk, including encryption in transit, access controls and regular security reviews. Access to your data is limited to staff and service providers with a legitimate need to know.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support login and improve site functionality. Some cookies are essential for security and account operation, while others enable analytics and personalised content. You can manage cookie preferences through your browser or our cookie settings panel.

User rights

You have rights to access, correct, restrict or delete your personal data, and to object to certain processing. You may also request a copy of your data in a portable format. We will respond to requests in line with applicable data protection requirements.

Access, correction and deletion

To review, update or remove your data, sign in to your account or contact our support team. We may need to retain certain information for record-keeping, fraud prevention or legal compliance, in which case deletion requests may be limited.

Information sharing and third parties

We share data with service providers who help deliver the service, payment processors, identity verification and fraud prevention agents, and where required by law. Third parties process data under contracts that require appropriate protections. We do not sell your personal information.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on this page with an updated effective date. We encourage you to review the policy regularly.

If you have questions or wish to exercise your data rights, contact us at [email protected].