Support is available to help with questions, account-related issues, technical concerns or general feedback. Our team can assist with verification queries, deposits and withdrawals, bonus enquiries and troubleshooting. Contact us through the convenient channels below for quick help, escalation of account matters or to report a problem. Live chat is available for faster replies today.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat available 08:00-23:00, typical reply within 3 hours |
| General enquiries | [email protected] - email for account and payments, expected reply within 24 hours |
| Affiliate enquiries | [email protected] - partnership and commission queries, affiliate manager replies within 48 hours |
| Phone | +44 20 7946 3285 |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
For detailed requests, account issues or any matter requiring documents, email is the preferred contact method. Please send correspondence to [email protected] with a clear subject line and up-to-date contact details. Including your account ID, screenshots and preferred contact time speeds up handling and helps avoid delays, so our team can review attachments and respond accurately.
Contact Form
Response Time
Our support team aims to respond quickly to all requests. Most inquiries are answered within one business day, while more complex issues may take longer depending on their nature. For faster handling, include your account details and any relevant screenshots. VIP members receive priority support with faster turnaround times. Expect an initial reply time estimate in our acknowledgment message.
Feedback
Have feedback, a suggestion, or an idea for improving the website? Let us know what would make it easier to use, from finding games to managing your account. We review every message carefully and use your input to help improve our service and the overall user experience. Your comments help us understand what is working and where we can make useful changes.