Terms and Conditions

These Terms and Conditions explain the rules for using Vegastars Casino and the relationship between us and you as an account holder. By creating an account or using the platform, you agree to follow these terms and any rules that apply to a particular game or promotion. Please read them before you play and contact us if anything is unclear.

Account responsibilities

You are responsible for keeping your account details accurate and your login information secure. Your account is for your personal use only. Do not share it, allow someone else to use it, or create more than one account. Tell us promptly if you believe someone has accessed your account without permission.

We may ask you to verify your identity, address or payment method. We may also request information about your source of funds where necessary. You must provide accurate information and respond to reasonable verification requests. We may restrict activity or suspend an account while checks are carried out.

Eligibility requirements

You must be at least 18 years old to use Vegastars Casino. You must also be legally permitted to gamble from your location. We may check your age and identity before allowing you to play and may decline or close an account if you do not meet our eligibility requirements. Do not use a VPN or other means to hide your location.

Acceptable use

Use the platform fairly and for its intended purpose. Fraud, collusion, use of another person’s payment method, attempts to exploit errors and interference with the platform are not permitted. If we identify activity that may breach these terms, we may review the account, restrict access or suspend it while we investigate. Any decision about funds will be made in line with applicable law and the circumstances of the case.

You can manage your play using the account limits and responsible gambling tools available on the platform. Please use these tools if you need to control your spending or take a break.

Bonuses and promotions

Promotions may have separate eligibility rules, wagering requirements, game restrictions and expiry periods. Check the terms shown with an offer before accepting it. Unless an offer states otherwise, bonuses cannot be exchanged for cash before its requirements are met. We may withhold or remove a bonus if its terms have been breached, subject to applicable law. We may change or withdraw future promotions, but will not retrospectively change the terms of an offer you have already accepted.

Deposits and withdrawals

Use a payment method held in your own name. Available methods, limits and any charges are shown when you make a transaction. Deposits must be cleared before the funds can be used. Withdrawal requests may be subject to identity, payment and security checks. We may request supporting documents before processing a withdrawal and will tell you if further information is needed. Where possible, withdrawals are returned to the original payment method. Processing times can depend on the method and any checks required.

Complaints and disputes

If you have a concern about your account, a transaction or a game result, contact our support team with the relevant details. We will review your complaint and explain our decision. If the matter remains unresolved, we will provide information about any further dispute resolution route available to you.

Changes to these terms

We may update these Terms and Conditions to reflect changes to the platform, our procedures or applicable requirements. The current version will be available on Vegastars Casino, and we will notify you of material changes where appropriate. If you do not agree to updated terms, stop using the platform and contact us about closing your account and withdrawing any eligible balance.